Jacqueline had over 25 years’ corporate experience in senior leadership and consulting roles in global risk and human capital consulting firms Mercer and Aon, where she was responsible for a number of business divisions. These included business strategy, client management, operations, new business areas and high-profile regulatory reviews. Jacqueline also led significant change management projects. Creating high performing teams, inspiring others and delivering real business results were key to her success. She helps individual clients develop strategies and practical steps to bring their resilient self to work. This feeds into her work with leaders, working with them to understand their authentic ‘tone from the top’ and its impact.